Refund policy
Return and Refund Policy
Nothing in this policy excludes, restricts or modifies rights that cannot be excluded under the Australian Consumer Law. Customers may be entitled to a replacement or refund for a major problem, or another remedy where a problem is not major.
Choose carefully before ordering. POIT Property Edit products are supplied through third-party Australian supplier channels. Check measurements, specifications, colour, electrical requirements and delivery details before completing an order.
Except where required by Australian Consumer Law or expressly approved by POIT in writing, POIT does not accept change-of-mind returns. The Bedside Ambient lamp is supplied on a no-change-of-mind-return basis. The Guest-Suite Lounge and Coastal Console may only be considered for return if they are unused, unassembled, undamaged and in original packaging; approved returns may involve customer-paid return freight and a restocking charge. Linen product return eligibility is subject to supplier conditions and product condition requirements.
If an item arrives damaged, incorrect or faulty, contact POIT before returning it. Include your order number, clear photographs of the product and packaging, and a description of the issue. Do not return a product until POIT provides return instructions. POIT will assess the claim and arrange the appropriate remedy under Australian Consumer Law and the applicable supplier channel.
Contact POIT
Email: admin@poitconsult.com
Phone: 0412 957 897
Address: 12 Seaview Street, Tweed Heads South NSW 2486, Australia